As of 1 July 2018 New Zealanders can apply for their initial Resident Return Visa online by creating an ImmiAccount. Read how to apply online under Step-by-step information on Home Affairs Resident Return Visa page.
Submitting a paper RRV application form after 1 July 2018 will incur an $80 non-internet fee. If the form is dated earlier than May 2018, ie doesn’t have 1085 (Design date 05/18) in the footer, your application will be declined. You should be able to re-apply online.